Diploma in Airport Ground Handling

Diploma by IIFLY Aviation Training Centre Mumbai View Contact

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This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:
Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc

Course Contents:

• Airport Ground Handling:
  - Introduction to Airports
  - Types, Operations, Services & Features
  - Airline Terminologies & Definitions
  - Organizations
  - Various Personnel/ Agencies Working at the airport
  - Ground Staff Responsibilities & their functions
  - Check-In Procedures, Arrivals & Departures.
  - Disrupted & Delayed Flights
  - Pre & Post Flight Procedures
  - Handling Incoming Flights
  - Mishandled Baggage
  - Handling Special Passengers
  - Handling Dangerous Goods & Special Cargo
  - Ground Handling of Flight & Associated Dangers
  - Aviation Security

• Ticketing (Computerized Reservation Systems)
• Airport Ground Handling:
• English Speaking & Voice and accent Training:
• Personality Development.
• Grooming
• Interview Skills & Group Discussion
• Orientation Program at Mumbai International Airport (MIAL)
• Internship at the Mumbai International Airport (MIAL)*

( * After completion of Internship, students will be awarded a co-branded certificate from GVK, MIAL & IIFLY)

Job Prospectus:

• Airports (Ground Hostess, Reservation & Counter Staff, Customer Service) / Airline Back office
• Salary ranges from Rs.1,20,000 - Rs. 3,00,000 p.a.

IIFLY Aviation Training Centre

IIFLY is one of the most desired institute in India which graduates Industry ready professionals, with a vision to provide Quality Training to aspirants in order to offer highly skilled workforce , who would meet the expectation of Industry.

IIFLY Institute for Aviation, Travel Tourism, Hotel Management, Cruise Ship and MBA is ISO 9001:2008 accredited by ASCB(E) UK and AIAO – BAR  USA , is offering various professional Degree and Diploma Programmes.

IIFLY offers well researched and flexible courses that helps one prepare for the Industry. The courses offered by the academy are industry recognized and job-oriented. The duration of these courses ranges from 3 months to 30 months. The programmes offered are meant for a candidate who has just cleared SSC to Graduates, Working Professionals to Entrepreneurs. 

Briefing about the institute and programmes courses Capt. Haresh Samtani and Dr.(Mrs.) Rashmi Samtani, Managing Director IIFLY “We at IIFLY offer professional courses which are job oriented, the programmes are offered with industry recognition and internship for students in relevant industry; to share IIFLY has signed MOU with Mumbai International Airport Ltd. and strategic alliance partner, to offer internship to their students of Aviation, similar internship programmes are been offered to Hospitality and Management Students.

The institute is also Study Centre of Yeshwantrao Chavan Maharashtra Open University (State University) and offers Graduate Degree programmes in Hotel Management and Post Graduate MBA General Programmes.

Till date we have trained more than 5000 candidates on various courses offered by us. We also offer various corporate training programmes and HR consultancy to Top Multinational Companies. The detail list of courses, testimonials of students and regular recruiters is available on relevant section.

The institute has experienced faculties who are Aviation Experts, IATA Certified, Alumni from IIM-Ahmedabad having decades of experience in aviation, hospitality, travel & tourism industry and management. The institute posses world class infrastructure with audio visual equipped classroom, library, kitchen and pantry. 

After completion of course our students get direct access to many job opportunities in relevant industry through the in-house placement assistance cell. So I look forward to your association in our journey of being Industry Ready”.